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Return & Refund Policy

Return & Refund Policy – Fresh Bhuja

Effective Date: March 11, 2026

Thank you for shopping with Fresh Bhuja (https://freshbhuja.com). We strive to provide high-quality products and a smooth shopping experience for our customers. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery of the product.

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • The product must be returned in the original packaging.
  • The return request must be made within 7 days after delivery.
  • Proof of purchase (order ID or invoice) must be provided.

Returns requested after the 7-day period may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene or product safety reasons. These may include:

  • Opened food products
  • Used or damaged items caused by the customer
  • Products returned without original packaging
  • Items returned after the return window has expired

Fresh Bhuja reserves the right to reject returns that do not meet the above conditions.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

When reporting such issues, customers should provide:

  • Order ID
  • Photos of the damaged or incorrect product
  • Photos of the package received

After verification, we may offer:

  • A replacement product, or
  • A full refund

4. Return Process

To initiate a return request, customers must contact our support team using the details below.

Steps to request a return:

  1. Send an email to support@freshbhuja.com
  2. Mention your Order ID and reason for return
  3. Attach photos if the product is damaged or incorrect
  4. Our team will review the request and provide further instructions

Returns will only be processed after approval from our support team.

5. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds may be issued through the original payment method (if online payment is used in the future).

For Cash on Delivery (COD) orders, the refund may be processed via:

  • Bank transfer
  • UPI transfer

Customers may be required to provide bank or UPI details for COD refunds.

6. Shipping Costs for Returns

If the return is due to:

  • A damaged product
  • A defective item
  • Wrong product delivered

Fresh Bhuja will cover the return shipping cost.

If the return is requested for personal reasons (such as ordering the wrong product), return shipping costs may be the responsibility of the customer.

7. Order Cancellation

Orders may be cancelled before the product is shipped.

Once the product has been shipped or delivered, the order will fall under the return policy instead of cancellation.

8. Changes to This Policy

Fresh Bhuja reserves the right to update or modify this Return and Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Business Name: Fresh Bhuja
Owner: Twinkle Kumari

Email: support@freshbhuja.com
Phone: +91 9288046665

Address:
Ekma, Saran, Bihar, India